Privacy Policy

The data controller is Sax Design Limited, registered in England and Wales under company number 2787630, trading as Ties Online. For anything concerning your data, write to info@ties-online.com, call +44 (0)20 3232 5900, or post to Unit C2–C3, Crispin Industrial Centre, Angel Road Works, Advent Way, Edmonton, London N18 3AH.

Your account details (name, email address, telephone number), the delivery and billing addresses you give us, and a record of the orders you place so that any problem can be put right quickly. If — and only if — you accept all cookies, our own first-party measurement beacon and Google Analytics record which pages are viewed (see the Cookie Policy). We never collect more than the shop needs to serve you.

We process your data to fulfil the contract when you order (delivery, payment, order updates); to meet our legal obligations (tax and accounting records); in our legitimate interest in preventing fraud and resolving problems with an order; and with your consent for the newsletter and for measurement. Each is a lawful basis under UK GDPR, and any consent can be withdrawn at any time.

Order and invoice records are kept for six years after the end of the tax year they belong to, as HMRC requires. Your account remains until you ask us to close it. Measurement data is aggregate and carries no name.

Only the delivery carriers who bring your parcel and the payment providers who process your payment — each receives the minimum needed to do its job — and, if you accept all cookies, Google, which provides Google Analytics. We do not pass your address or personal details to any other company, person or persons, and we never sell data to anyone.

No credit or debit card details are stored on our servers or database. All payments over this website are securely encrypted and handled by PCI-DSS-compliant payment gateways.

You may ask for a copy of the personal data we hold about you, have inaccuracies corrected, have your data erased, receive it in a portable form, object to processing, or withdraw any consent you have given — all free of charge. Write to info@ties-online.com and we respond within one month. If you believe we have handled your data improperly, you have the right to complain to the Information Commissioner’s Office at ico.org.uk.

Our occasional newsletter is sent only if you have chosen to opt in — when creating an account, at checkout, or in your account area — and every letter carries an unsubscribe link that works the first time.